JobMagnateRefund Policy
Overview
7-day eligibility window
You can request a full refund within 7 days of purchase, provided you haven’t used any of the pass’s paid features during that pass — specifically, generating a tailored résumé, generating a cover letter, or using the Assisted Apply extension beyond the free monthly allowance.
Discovery, matching, skill-gap analysis, LinkedIn review, and application tracking are free for everyone regardless of plan, so using those doesn’t affect refund eligibility.
What isn't refundable
- Requests made more than 7 days after purchase.
- A pass where a paid feature (tailored résumé, cover letter, or extension use beyond the free allowance) has already been used.
- Partial refunds for unused time on a pass you’ve otherwise used — a pass is refundable in full within the window above, or not at all after it.
How to request one
Email support@jobmagnate.com from the email address on your account, with the approximate purchase date. We’ll confirm eligibility and process approved refunds to your original payment method via Razorpay within 5–7 business days.
If a payment was deducted but you never received your pass (for example, a network issue right after paying), contact us with the payment details you have — this is investigated and corrected outside the window above, since it’s a delivery failure, not a change of mind.